Frequently Asked Questions (FAQs)

After each order we send a confirmation email. If you’ve not received this email within 5 minutes of placing your order it may be worth checking your email’s spam folder as occasionally they can be sent there by accident. If you can’t find your confirmation email in your spam folder please contact us. We will then send you a copy of your receipt.

You can be assured that shopping with SmartRaclette is safe! We are a small business that will always put customers first and our mission is to make you feel happy and satisfied with our service and our products. We use SSL security to ensure your information is safe. 

If the product you want is out of stock, don’t worry. Contact us quickly and we can inform you when our next products will be available in the store.

We use Australia Post eParcel. Fast, flexible, and a tracking number will be provided. For any other shipping information, visit our Shipping page here.

Do not worry about it, send it back to us for a full refund. It’s important that you are happy with your purchase, so please contact us to assist you or visit our Exchanges & Refunds page for more information.