Our Guarantee

We’re not just business owners here at SmartRaclette, we’re also real people, which means we understand the importance of guaranteeing products for customer satisfaction. That’s why we have the following in place for when you purchase…  

30 Day Guarantee


We’re that confident that you’ll love our product, that we’re willing to offer you a 30 day money back guarantee. So you can be sure that, if the raclette doesn’t tickle your fancy, you can return it to us stress free and receive a full refund.

However, please note, we’re not responsible for the return postage costs, these will be your responsibility. 

3 Year Product Guarantee


Quality matters. If, however, there is a problem with you raclette within 3 years from your purchase date, we’re willing to exchange the product for a brand new one. Sadly we can’t offer a refund outside of the money-back guarantee period, but as long as you can prove the damage or issue, we are more than happy to send a replacement.

Terms and conditions will apply and you will be required to send us the faulty raclette so we can check it out ourselves, before we send you a new product. Please note, you will be required to pay for the postage costs when returning an item.