Why Buy From Us?
So why SmartRaclette?
It’s a good question and one we are happy to answer… In a nutshell, we are passionate about our raclettes and use them on a regular basis and want our customers to experience the joy that can be had from a raclette. Our products speak for themselves, but while you wait for your order, here’s a few points to ease your concerns and increase your confidence in SmartRaclette…
Our store specialises in raclettes, and raclettes only. We know that choice is important, but we also know that choice paralysis is real, making making a decision for us humans can be difficult, that’s why we only offer raclettes. We have put plenty of thought into the process of our products, which you will see once your order arrives.
That’s why, for you, we keep it simple.
Raclette's Are For Everyone
We want each and every one of you to feel like you can be part of the SmartRaclette journey.
We want your experience to be positive from the very first time you visit our site. We try and make it quick and easy for you to make your decision while offering you great prices and quality of product. The raclette is a great excuse to bring loved ones together to feast, or even bring friends together for a night of fun and feast (and yes, that includes alcohol!).
We are so confident in our products, that we are willing to offer you a 30 day money-back guarantee. That means, should you not be happy with your purchase within this timeframe, simply return the item to us and we will refund you, no questions asked. Return shipping is your responsibility back to SmartRaclette HQ. For more information on our guarantee, visit our guarantee page.
We all love a bit of free shipping, that’s why our prices already include standard Australian shipping, so you don’t need to worry about any additional costs upon checkout. Unless of course you’re feeling impatient and want the express shipping option, then that’s on you!
If you couldn’t guess from the heading, we are 100% Australian owned, and very proud of it. Help support a domestic business and contribute to our economy. We will only continue to prosper as a business and a country with your support.
Excellent Customer Service
We are so passionate about our business, that’s why you should have no concerns or hesitations about contacting us. We are always willing to help go above and beyond to ensure your needs are met. Our process from start to finish is one we are proud of, and we hope that you are too when you become part of the SmartRaclette family. We pride ourselves on treating you how we would like to be treated.
In this day and age, given the increase in online purchases, it is imperative that your information is kept safe and secure. That doesn’t just mean your payment details, that means your personal details too. And that is exactly what we aim to achieve by using state of the art security encryption technology. We want you to shop in confidence.
At SmartRaclette, we care deeply about your privacy. We believe transparency is key to a trusting and lasting relationship, and we’re committed to being upfront about our privacy practices, which includes how we use your personal details.
We don’t want you to worry one bit, your interests are our interests, that’s why we only use your personal information to process your order, and also to support your experience throughout this website. Your information is NOT passed onto any third parties, nor will it be used in any other manner, other than what is described here.